Third Party Data Processing

The Education Perfect (EP) digital learning and assessment platform is built and managed in-house and hosted in the AWS Sydney region. To support the day to day operations of the business, EP also works with third party Software as a Service applications. These applications are primarily utilised by our back office teams such as Finance, Human Resources, Marketing and Customer Support to ensure we can fulfil our legal and financial reporting obligations as well as provide world class service to our customers.

Third Parties do not have access to the information that is stored and processed by them. Services are evaluated by EP before use and on a regular schedule ensuring they have appropriate security mechanisms in place as well as externally validated compliance such as SOC2. As part of our Privacy Program we proactively monitor applicable legislation to ensure that we are in compliance with appropriate data protection legislation.

Please also note that while we collect some student/learner data, this is limited to the minimum amount of information required for the functioning of the EP Platform including user authentication. Student data is stored within EP’s digital learning platform only and is not shared with any third party systems.

Data Categories

Data Category

Personal Data Stored/Processed

Purpose

Student/Learner

First/Last Name
Email/School Student ID (not applicable for business learners)

To provide a unique account on the platform allowing access to EP resources.

Admin/Teacher

First/Last Name
Email
Contact Number

To provide a unique account on the platform so that they can assign learning modules to students / learners and check on progress.

Primary Account Contacts

First/Last Name
Email
Contact Number

To provide billing and invoicing, and general platform level setup and maintenance.

Third Party Systems

The table below lists the key third party systems in use, the purpose of processing, and where data is stored/processed. Data will only be populated to Customer Support systems when contact is initiated by the user such as calling or sending a support request.

Customer Support

Third Party Name

Type of Data

Purpose

Data Location

Help Scout

Admin/Teacher
Primary Account Contacts

For the EP Customer Support team to receive and respond to user queries. Ticket tracking etc.

USA

Aircall

Admin/Teacher
Primary Account Contacts

A phone service tool used by the EP Customer Support team to receive calls to support user queries. Calls are also recorded.

USA

Klaus

Admin/Teacher
Primary Account Contacts

Quality assurance tool used to review customer interactions and improve processes.

EU

Finance

Third Party Name

Type of Data

Purpose

Data Location

DocuSign

Primary Account Contacts

Digital contract management.

USA

Oracle

Primary Account Contacts

Billing and financial services.

USA

Stripe

Primary Account Contacts

Digital payments. Data only shared if that method is used by the Customer.

USA

PayPal

Primary Account Contacts

Digital payments. Data only shared if that method is used by the Customer.

USA

Marketing

Third Party Name

Type of Data

Purpose

Data Location

HubSpot

Admin/Teacher
Primary Account Contacts

Primary customer relationship management and marketing tool used to communicate new features and products / learning materials that are of interest. In line with applicable laws, users are able to opt out of communications if desired.

USA

Data Analytics

Third Party Name

Type of Data

Purpose

Data Location

Mixpanel, Inc

Admin/Teacher

To measure and optimise user experience.

USA

AppCues

Admin/Teacher

To deliver personalised onboarding, announcements, and surveys to optimise product experience. Such as tutorial videos for teachers.

USA

Mode

Admin/Teacher

Reporting and dashboards.

USA