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Education Perfect is currently seeking a Teacher Consultant to join the NSW Team.

The role will be responsible for:

• Running PD and demonstration sessions with teachers across the region
• Coordinating the onboarding of new schools and/or departments
• Overseeing the implementation process
• Working with teachers and schools to ensure they get the best use of the platform
• Liaising with the Business Development Team to ensure new schools and/ or departments are well supported
• Identifying and presenting upselling opportunities to the Business Development Team
• Responsible for ensuring schools re-subscribe, including facilitating multi-year subscription agreements
• Ensuring all product and industry knowledge is up to date and communicated clearly

The Senior Customer Support Specialist role is critical in supporting the Inbound Manager with team management and ensuring the quality and efficiency of emails, live chat and phone service we provide are meeting our team goals.

Role Responsibilities:

• Monitor and support the reception line and triage incoming emails across all mailboxes
• Motivate and inspire Customer Support Specialists to deliver exceptional customer experience by regularly setting goals to motivate the team to meet KPIs
• Maintain speed and quality of team emails to a high standard
• Support with quality assurance to inform further training and upskilling opportunities
• Provide support with running 1-1 catch ups with the team and provide support with weekly report and analysis of key data metrics
• Support the Inbound Manager with business projects, onboarding and training of new team members

The Educational Content Editor – Science will spend the majority of their time transforming content into rich and engaging lessons for our customers. This involves collaborating with Subject Matter Experts across writing, design and quality to ensure our resources provide engaging learning activities and compelling course content. While writing new content may be required from time to time, the main focus of the role is to edit or adapt existing content.

Responsibilities include:

• Collaborating within a cross-functional team to edit and enhance educational content for use in our software, meeting quality and effectiveness targets in all tasks
• Creating supporting material and media such as images, audio, video and simulations
• Applying trends and best practices in learning technologies and instructional design and share these across a cross-functional team

We are looking for experienced, passionate school teachers to support the development of high-quality content to complete our online QCAA Mathematical Methods course.

In this project-based role, you will have the opportunity to plan and build engaging online lessons that will be hosted on the Education Perfect (EP) learning platform. We are offering AU$300-$400 per lesson, based on lesson complexity.

This opportunity might suit you if:

• You have at least three years experience teaching QCAA Mathematical Methods or an equivalent course;
• You can commit to a minimum of 10-20 hours a week from June – August;
• You are experienced at and enjoy making your own resources and lessons;
• You are tech-savvy and enjoy working with technology.

The Regional Support Assistant supports the Business Development Managers, Account Executives and Teacher Consultants with achieving the revenue target in their region. The role assists with administrative tasks and day to day monitoring and presentation of data to help inform team members, along with the responsibility for maintaining relationships with agreed purchasing schools.

Key responsibilities include:

• Support the management of a portfolio of schools using a range of strategies to retain and grow revenue
• Help develop and outwork a plan on how to achieve the sales target for the portfolio
• Identify upsell opportunities and churn risks
• Assist with the development and execution of marketing campaigns, events and initiatives
• Support initiatives within Team Victoria and the wider company
• Provide administrative support for Team Victoria and operational support for the Regional Manager

We are currently seeking a Teacher Consultant to join the Victoria Team.

The role will be responsible for:

• Running PD and demonstration sessions with teachers across the region
• Coordinating the onboarding of new schools and/or departments
• Overseeing the implementation process
• Working with teachers and schools to ensure they get the best use of the platform
• Liaising with the Business Development Team to ensure new schools and/ or departments are well supported
• Identifying and presenting upselling opportunities to the Business Development Team
• Responsible for ensuring schools re-subscribe, including facilitating multi-year subscription agreements
• Ensuring all product and industry knowledge is up to date and communicated clearly

Education Perfect is seeking a Senior Editor to join our Science Alive Mātauranga Team, a collaboration between Education Perfect and the Science Alive Charitable Trust.

We design innovative cross-curricular STEAM-focused lessons intertwined with Mātauranga Māori, including Te Ao and Te Reo Māori available to all schools within Aotearoa New Zealand.

As a Senior Editor most of your day will be spent planning and designing content for the Science Alive Mātauranga kaupapa for the EP platform and print materials as well as supporting the team to do their best work.

You will lead planning and project management of Science Alive Mātauranga initiatives alongside the project lead related to the delivery of new content to the EP platform, while ensuring that the Science Alive Mātauranga team meets design, pedagogy and accessibility standards in conjunction with Te Kāhui Whakaniko (Design & Quality) and the project lead.

In this role at EP you’ll be supporting our community of over 70k+ amazing teachers and 1m+ students worldwide using the EP product. You’ll be the first voice they hear when they call our reception line, or you’ll use your in-house trained technical and support skills to resolve their queries online.

As a senior member of the team you’ll also monitor and support the reception line and triage incoming emails across all mailboxes. You’ll provide support to the Inbound Manager, motivate and inspire the team by regularly setting goals, and support with quality assurance, helping with the weekly report and analysis of key data metrics.

To be successful in this role you should:

• Have a minimum typing speed of 60+ words per minute
• Have excellent spelling and grammar
• Be passionate about Customer Support
• Have a high level of computer literacy
• Have excellent communication skills

In this role at EP you’ll be supporting our community of over 70k+ amazing teachers and 1m+ students worldwide using the EP product. You’ll be the first voice they hear when they call our reception line, or you’ll use your in-house trained technical and support skills to resolve their queries online.

If you love solving problems, are proactive and passionate about providing exceptional customer support – and you’re ready for an exciting new challenge – we’d love to hear from you! The hours will be Monday to Friday 10am – 7pm.

To be successful in this role you should:

• Have a minimum typing speed of 60+ words per minute
• Have excellent spelling and grammar
• Be passionate about Customer Support
• Have a high level of computer literacy
• Have excellent communication skills

The Technical Support Specialist plays a critical role in ensuring our users have the support they require to enhance their experience on the Education Perfect platform. You’ll have the opportunity to join our two experienced Technical Support Specialists who are the dedicated team for all technical enquiries from our users while also providing critical ongoing support for our internal team.

You’ll be handling incoming technical enquiries and investigating technical requests from our users in a professional and timely manner, escalating any enquiries if required, and submitting detailed and accurate bug reports to our Engineering Team.

To be successful in this role you ideally have:

• A background in Information Technology or Computer Science
• Excellent customer service and communication skills
• Flexibility and creative problem solving skills

The Educational Content Editor – Mental Health & Wellbeing will spend the majority of their time transforming content into rich and engaging lessons for our customers. This involves collaborating with Subject Matter Experts across writing, design and quality to ensure our resources provide engaging learning activities and compelling course content. While writing new content may be required from time to time, the main focus of the role is to edit or adapt existing content.

Responsibilities include:

• Collaborating within a cross-functional team to edit and enhance educational content for use in our software, meeting quality and effectiveness targets in all tasks
• Creating supporting material and media such as images, audio, video and simulations
• Applying trends and best practices in learning technologies and instructional design and share these across a cross-functional team

We are looking for experienced, passionate primary and secondary teachers to support the development of high-quality content to create a new online Mental Health & Wellbeing course for students and teachers, based on trusted research (provided).

In this project-based role, you will have the opportunity to plan and build engaging online lessons that will be hosted on the Education Perfect (EP) learning platform.

This opportunity might suit you if:

• You have at least three years experience teaching at Primary or Secondary School;
• You can commit to a minimum of 15-20 hours a week from June – October;
• You are experienced at and enjoy making your own resources and lessons;
• You are tech-savvy and enjoy working with technology;
• Experience teaching mental health or wellbeing is beneficial, but not required.

We’re a Learning Advisor to join our Science Alive Mātauranga Team, a collaboration between Education Perfect and the Science Alive Charitable Trust.

We design innovative cross-curricular STEAM-focused lessons intertwined with Mātauranga Māori, including Te Ao and Te Reo Māori available to all schools within Aotearoa New Zealand. Ideally based in Ōtautahi Christchurch, this is a full-time fixed-term position until the end of 2022 which, dependent on funding, could be extended until the end of 2023.

As a Learning Advisor most of your day will be spent working alongside the team advising and guiding content development for the Science Alive Mātauranga kaupapa for the EP platform. You will support planning and project management of Science Alive Mātauranga initiatives alongside the project lead related to the delivery of new content to the EP platform.

We’re currently seeking a Teacher Consultant to join the WA Team.

The role will be responsible for:

• Running PD and demonstration sessions with teachers across the region
• Coordinating the onboarding of new schools and/or departments
• Overseeing the implementation process
• Working with teachers and schools to ensure they get the best use of the platform
• Liaising with the WA Team to ensure new schools and/ or departments are well supported
• Identifying upsell and cross-sell opportunities within existing schools
• Proactively prospecting new business and following up on leads to target new opportunities, set up trials, and convert to a confirmed sale.
• Responsible for ensuring schools re-subscribe, including facilitating multi-year subscription agreements
• Ensuring all product and industry knowledge is up to date and communicated clearly

In this role at EP you’ll be supporting our community of over 70k+ amazing teachers and 1m+ students worldwide using the EP product. You’ll be the first voice they hear when they call our reception line, or you’ll use your in-house trained technical and support skills to resolve their queries online.

If you love solving problems, are proactive and passionate about providing exceptional customer support – and you’re ready for an exciting new challenge – we’d love to hear from you! The hours will be Monday to Friday 10am – 7pm.

To be successful in this role you should:

• Have a minimum typing speed of 60+ words per minute
• Have excellent spelling and grammar
• Be passionate about Customer Support
• Have a high level of computer literacy
• Have excellent communication skills